Terms & Conditions

1.1 Agreement: These Terms & Conditions govern the use of molobeam.com and purchases made through the Molobeam online store. By accessing the website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions.

1.2 South African Law: Molobeam operates within the Republic of South Africa and all transactions are subject to applicable South African law, including applicable consumer-protection legislation. Nothing in these Terms & Conditions is intended to limit or exclude any statutory right that cannot lawfully be limited or excluded.

1.3 Age Restriction: You must be 18 years or older, or have the required consent of a parent or legal guardian, to create an account and purchase products.

1.4 Product Information: Molobeam takes reasonable care to ensure that product descriptions, specifications, images, prices and availability displayed on the website are accurate. Product images may be illustrative and actual packaging, accessories, revisions or appearance may differ where the manufacturer has changed the product.

2.1 Currency: All prices displayed on molobeam.com are in South African Rand (ZAR / R). Prices include VAT where applicable. Shipping and applicable delivery charges are calculated separately and displayed during checkout.

2.2 Pricing Errors: If an obvious pricing or product-description error occurs, Molobeam reserves the right to correct the error and, where necessary, cancel an affected order. If payment has already been received for an order that is cancelled because of such an error, the customer will receive a refund.

2.3 Payment: Orders are processed once cleared payment has been received through an authorised payment method. Available payment methods may include EFT, card payments and other payment methods made available by Molobeam from time to time.

2.4 Unpaid Orders: An order for which payment has not cleared may be cancelled after 3 business days.

3.1 Before Dispatch: A customer may request cancellation before the order has been packaged for dispatch or handed to the courier. Where cancellation is accepted before dispatch, Molobeam will refund the amount paid for the cancelled order.

3.2 After Dispatch: Once an order has been handed to the courier, it cannot normally be cancelled while it is in transit. The customer may instead follow the applicable return process after delivery.

3.3 Cancellation by Molobeam: Molobeam may cancel an order where payment has not been successfully received, the product is unavailable, an obvious pricing or product-description error occurred, fraudulent or suspicious activity is detected, the order cannot reasonably be fulfilled, or the product was incorrectly listed as available. Where Molobeam cancels an order after payment has been received, the amount paid for the cancelled order will be refunded.

A warranty or defect claim may be rejected where inspection establishes that the fault or damage resulted from misuse, negligence, accident, unauthorised modification or another cause unrelated to a qualifying manufacturing defect.

Examples include:

• Physical impact or dropping.
• Liquid ingress.
• Corrosion.
• Electrical surges.
• Incorrect voltage.
• Reverse polarity.
• Incorrect wiring.
• ESD damage.
• Overheating caused by improper installation.
• Unauthorised firmware modification.
• Unauthorised hardware modification.
• Damage caused by accessories or equipment not approved by the manufacturer.
• Normal wear and tear.
• Use of the product outside its intended purpose or manufacturer's specifications.

Power fluctuations, electrical surges and load-shedding-related electrical events may therefore be excluded where they cause the damage.

Customers returning products capable of storing personal information are responsible for removing their data before returning the product.

This includes, for example:

• SSDs.
• Hard drives.
• Computers.
• Laptops.
• Single-board computers.
• Development computers.
• Other storage-enabled devices.

Customers must remove passwords, account locks, activation locks and personal information where reasonably possible.

Molobeam is not responsible for loss of customer data during testing, repair, replacement or other handling of returned equipment.

Where a factory reset or other diagnostic procedure is required, stored information may be permanently erased. Customers should therefore maintain appropriate backups before returning a product.

Digital products, downloadable software, electronic vouchers, licence keys and activation codes may not be eligible for change-of-mind returns once they have been downloaded, accessed, revealed or activated.

Unsealed software and activation products may likewise be excluded from voluntary returns.

This does not affect any statutory rights applicable to defective digital goods or services.

Products specially sourced, imported or ordered specifically at a customer's request may be excluded from Molobeam's voluntary change-of-mind return policy.

This may include products that Molobeam does not ordinarily hold in stock and obtains specifically to fulfil a customer's order.

Any applicable return restrictions will be communicated where reasonably possible before the order is placed.

This exclusion does not remove statutory consumer rights that cannot lawfully be excluded.

Bulk, trade or specially sourced orders may be subject to different return arrangements because products may be procured specifically to fulfil the order.

Where special return conditions apply, these will be communicated to the customer before the order is confirmed where reasonably practicable.

Statutory consumer rights remain unaffected where they apply.

All returns should be authorised by Molobeam before being sent back.

Customers should contact support@molobeam.com with their order number, customer name, product name, reason for return, description of the fault or problem, and photographs or other evidence where requested.

Molobeam will provide return instructions and, where applicable, an RMA number.

Products should not be sent to an address other than the address supplied by Molobeam for the relevant return.

Unauthorised returns may be delayed while the order and return are identified.

All returned products are subject to inspection.

Molobeam may refuse a voluntary change-of-mind return where the product:

• Is outside the applicable return period.
• Has been used.
• Is damaged.
• Is incomplete.
• Is missing accessories.
• Has missing serial numbers or identifying labels.
• Has been modified.
• Cannot reasonably be resold.
• Falls within an applicable non-returnable category.

Where a statutory defect claim is made, the product will be assessed to determine whether the claimed defect qualifies for a statutory remedy.

If a returned product is found to be fully functional and no qualifying defect is identified, Molobeam may return the product to the customer and may charge reasonable diagnostic and return-delivery costs where permitted by law.

Some products may carry manufacturer, distributor or extended warranties beyond the applicable statutory period.

Where a product is covered by such a warranty, Molobeam may assist the customer in submitting a warranty claim to the relevant manufacturer, distributor or authorised service centre.

The manufacturer or distributor may need to inspect and approve the claim. Additional manufacturer warranty terms may apply.

Molobeam collects and processes personal information required to process orders, payments, returns, refunds, customer support and deliveries.

Personal information is processed in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).

Information may be shared with payment providers, couriers, logistics providers, manufacturers or authorised service providers where reasonably necessary to fulfil an order, process a return or provide customer support.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable South African law.

Subject to applicable law, Molobeam will not be responsible for losses arising from a customer's misuse, unauthorised modification, incorrect installation, incorrect electrical connection, failure to follow manufacturer instructions, or failure to maintain appropriate backups of personal data.

Molobeam may update these Terms & Conditions from time to time.

The version applicable to an order is generally the version in effect when the order was placed.

The current version will be published on molobeam.com.

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Customers are encouraged to contact Molobeam first so that complaints, returns and disputes can be resolved directly.

Where a matter cannot be resolved directly, the customer may pursue any applicable remedy or escalation available under South African law, including referral to the appropriate consumer-protection authority.

Email: support@molobeam.com

Website: molobeam.com

Effective Date: 18 August 2026